The first flight from Málaga to Madrid was delayed an hour. Would we make the connecting flight at Barajas? The expected arrival time would give us 15 minutes to make the connection. The Captain announced the gates for all the connections. The Venice flight was ominously missing. It turned out that the flight had been delayed 2 and a half hours, now leaving at 10:37pm.
At Barajas we received a free meal coupon and went to “ARS” for a meal. We had a 3-course meal with a beer courtesy of Iberia. Things were not too bad. We would arrive just before midnight and Roberto was going to pick us up. Should be safely tucked up in bed by 1am.
10pm and people were beginning to queue at the gate. An Iberia staff member was mumbling something into the PA system. No one had a clue what he was saying. A crowd had gathered around the desk to find out what he was on about. Apparently the flight was over-booked. If you had been assigned a seat number you were guaranteed a place. We had been given seats 35A and B so no problems.
10:30pm and still no sign of us boarding. The mumbling Iberia staff man went down the gate towards the plane to find out what was going on. We saw him leave the plane 5 minutes later. Even from this distance he looked a man who was going to break bad news to us. He took a few steps closer to the gate, stopped and thought better of it. He took an exit door from the covered walkway and was last seen running away from the gate along the tarmac. What was going on?
Flight Crew abandon ship.
10:50pm and no information was available. The disappearing man was nowhere to be seen, nor any other Iberia staff member was at the gate. Then the crew was seen leaving the plane. They boarded an Iberia minibus and were taken away. This was a bit too much for some of the passengers on the flight, who abandoned the queue and headed for the nearby Iberia information centre.
Passengers mob info centre.
Staff abandon info centre.
The passengers had a large Italian contingent. Let’s say that their temperament is not the most stable in these situations. It wasn’t long before shouting was heard. If the Italians have something of a short fuse then the Spaniards can only be described as not liking it. They must have taken the shouts of “Manos arriba. Esto es un atraco!” (Hands up. This is a hold-up) literally and headed for cover. The Iberia Information point had been abandoned. The passengers’ mood was not improved when the flight information screens displayed “new information at 23:59”. We hadn’t been given any information at all never mind bloody new!
Midnight came and went with no information and no sign of the crew returning to the plane. The screens kept incrementing the “new information” message by 10 minutes every time the new deadline arrived. A few Iberia staff had decided to brave the storm and had retaken their posts at the info centre. Their manner was not helpful. Rather than being sympathetic to the abandoned passengers they took a more confrontational approach. “Its not our fault!”, taking the abuse directed at Iberia in general personally. They soon abandoned their posts and hid in the back room again.
At 12:45am the Iberia staff finally gave us the information that had become apparent hours earlier. The flight had been “postponed” until the morning, when another company would provide a plane to leave at 9:40am. We were to be taken to a nearby hotel for the night. That was it. No apology, no further explanation, nothing. They didn’t even send an Iberia staff representative to escort us to the hotel. It was left to the coach company employed to take us to the hotel. The chaos soon moved to the foyer of the hotel lobby. A mass of weary travellers trying to check-in. At least they had the good sense to allow passengers with young kids to go to the front of the queue. Well, I suppose allowing the crowd to organise things was better than seeing if Iberia could cock it up. We did the honourable thing and allowed people to check in before us. The bar was open!
Queue to check-in at hotel.
From our vantage point at the bar we could see the queue to the check in desk. Why was it taking so long? Surely Iberia could have faxed through the passenger list and it would be a simple task of handing out keys? Obviously not as it was 2:45am before the queue had cleared and we could check-in. Breakfast at 6:30am. Coach leaves at 7:30am.
F**K it lets have a beer!